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Goods, Facilities and Services

Businesses and public bodies must not discriminate against a person when providing goods, facilities and services to the public.

For example, a business should not refuse to serve a customer or provide services of a lower quality because of a person’s race.   The rules are set out in the Equality Act 2010, and although ‘goods, facilities and services’ are not defined in the Act, they can include things such as:

  • Access to public places, such as shops and restaurants
  • Accommodation in a hotel
  • A service such as hairdressing or cleaning

Those providing goods, facilities or services must not treat a customer or client unfavourably on the basis of a protected characteristic. Unfavourable treatment could include things such as:

  • refusing to serve a customer, or provide a service to a client
  • providing a customer or client with a lower-quality product or service
  • providing a customer or client with inferior terms of service

If you believe that you have been discriminated against by a business which provides a service, or a body which exercises a public function, Hattons are able to advise you on your rights and how to enforce them. We can assist you in bringing a discrimination claim against those responsible, with the aim of securing compensation or a recommendation, and helping to prevent future discrimination by the same people.

If you would like to find out more about Goods, Facilities and Services call our expert legal team on 01744 744400, fill out our contact form below or contact our key person:

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