Businesses and public bodies must not discriminate against a person when providing goods, facilities and services to the public.
For example, a business should not refuse to serve a customer or provide services of a lower quality because of a person’s race. The rules are set out in the Equality Act 2010, and although ‘goods, facilities and services’ are not defined in the Act, they can include things such as:
- Access to public places, such as shops and restaurants
- Accommodation in a hotel
- A service such as hairdressing or cleaning
Those providing goods, facilities or services must not treat a customer or client unfavourably on the basis of a protected characteristic. Unfavourable treatment could include things such as:
- refusing to serve a customer, or provide a service to a client
- providing a customer or client with a lower-quality product or service
- providing a customer or client with inferior terms of service
If you believe that you have been discriminated against by a business which provides a service, or a body which exercises a public function, Hattons are able to advise you on your rights and how to enforce them. We can assist you in bringing a discrimination claim against those responsible, with the aim of securing compensation or a recommendation, and helping to prevent future discrimination by the same people.