A message from Bruce Hatton
To keep as many people safe as we can we are largely working at home at present with full access to files and telephones at all times . The office is open with a just skeleton staff. We would ask all clients with new enquiries and existing cases to telephone the office first please instead of calling in as it is likely the person you need to see is not there. Thanks for your co operation and stay safe.
Here is the full message from Bruce, MD of Hattons:
With all that’s happening with COVID-19, I wanted to let you know about our approach so far.
First, a huge thank you to all that have continued to use our services over this time. There’s no two ways about it – this is a tough period, and your continued support and trust is very much appreciated.
Since the outbreak, we have been following all government guidelines very closely, making any operational changes as directed by authorities. Our office cleaners who have always adhered to the highest standards have increased door handle cleaning and the like and our staff have been reminded to engage in hand washing and other precautions to keep down the risk of infection.
As always, the client experience is of the utmost importance, so we want to take measures to ensure you can join us at the office with confidence. The minute we hear something that doesn’t sound right, we’ll act whether that is due to exposure to an infected staff member client or other person eg at Court.
We can offer telephone and in some cases Skype interviews and deal with most matters by written communication so do not feel obliged to come to the office if you are concerned and please DO NOT come to the office at all if you have a headache, sore throat , high temperature of cough ie any of the symptoms or recently returned from a badly affected region.
Of you have visited us when you were symptom free but have now contracted the virus please let us know on 01744 744400 or firstname.lastname@example.org immediately so that we can take steps to protect others.
Most importantly, in this time of uncertainty, please look after yourself and others. Take a break from the news, call a friend, follow NHS guidelines – there’s nothing more important than the physical and mental health of our clients and staff.Posted on: 18/Mar/2020 Posted in: Uncategorised